Contact Us: 📞 (407) 490-2979 ✉️ info@precisionestimatesllc.com
⚡ Storm Season: June 1 f ig in
Professional customer service representative handling restoration contractor inbound calls 24/7
Answering Service & Customer Support · Florida

Professional Answering Service for Florida Restoration Contractors

Never miss a call, never lose a restoration lead. Our professional answering and customer service team handles inbound calls, emergency intake, client communication, and customer support for Florida restoration companies 24/7.

10,000+
Claims Closed
$300M+
Settlements Recovered
24–48hr
Estimate Turnaround
Since 2015
Florida-Based
Customer Communication Support

Your Clients Deserve a Professional Response Every Time

Restoration emergencies do not follow business hours. A burst pipe happens at midnight. A fire breaks out on Sunday morning. Missing that call often means losing the job and the insurance claim revenue that comes with it to a competitor who answered.

Precision Estimates provides professional inbound answering and customer communication support so your restoration company never misses a lead, never leaves an emergency caller waiting, and always sounds like the professional operation you have built.

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What We Handle
for Your Operation

From first documentation to final payment — handled by former Xactimate instructors and Florida claims specialists.

Xactimate® & Symbility estimating
24–48 hour turnaround, all Florida loss types
Billing, collections & carrier submission
Full invoice cycle with daily adjuster follow-up
Adjuster negotiation & settlement
We fight for every dollar you are owed
Supplement writing & recovery
Missed line items identified and recovered
Customer Communication Support Services

Specialized Services & Capabilities

Every service your operation needs handled by Florida specialists who do this every day.

ANSWER24/7 AVAILABLE

24/7 Inbound Call Answering

Professional answering service for inbound restoration leads and client calls during business hours, after hours, weekends, and holidays.

INVOICE #4821$18,400.00SUBMITTED$$

Client Communication

Ongoing client communication and status updates throughout the claims and restoration process, keeping your clients informed.

PRECISION ESTIMATES CRMSUBMITTEDREVIEWEDNEGOTIATINGSETTLEMENTPAIDClaim #4821 - Water Damage - Tampa - Day 4Claim #4820 - Mold - Orlando - PAIDClaim #4819 - Fire - Miami - In Review

Omni-Channel Support

Phone, email, and digital communication management across all customer touchpoints. Every inbound contact captured and logged in our CRM.

DRY LOGDay 1: 84%Day 2: 71%Day 3: 42%Day 4: 16% OKIICRC COMPLIANT16%DRY

Call Logging & Reporting

Complete call logs and communication reports so you always know what is happening with your clients and leads.

Emergency Response Intake

After-hours emergency intake for water, fire, storm, and flood emergencies. Our team captures complete loss information and alerts your on-call crew immediately.

84%

Custom Intake Scripts

Professional call intake scripts designed specifically for restoration emergencies written to capture the information your crews need and qualify the lead before dispatch.

Why Choose Us

Why Florida Contractors Choose Precision Estimates

10+ years of Florida restoration billing experience. Performance-based fee. Paid only when you get paid.

1
Performance-based fee only

We earn nothing until your settlement clears. We are 100% motivated to maximize and collect your payment.

2
Daily adjuster follow-up

Most billing companies follow up weekly. We follow up daily keeping your claims moving forward.

3
Former Xactimate instructors on staff

Our estimating team taught Xactimate. They know every line item and how to write documentation that carriers accept.

4
Storm season surge capacity

Pre-staffed for Florida storm season. 24–48 hour turnaround maintained even during major CAT events.

All Florida Carriers

We Work With Every Carrier

Established billing relationships with every major carrier writing policies in Florida.

Citizens PropertyTravelersChubbThe HartfordLiberty MutualNationwideGEICOTower HillHeritage InsuranceAmicaFedNatPeople's TrustLloyd's of LondonUniversal PropertyGulfstreamSwyfftBankers InsuranceEdison Insurance
Common Questions

Frequently Asked Questions

We configure coverage for your specific needs including business hours only, extended hours, or full 24/7 coverage for restoration emergency calls. Most Florida restoration contractors choose 24/7 given the emergency nature of the work.
Emergency calls are handled with a specific protocol. We capture the loss details, confirm the caller's contact information, and immediately alert your on-call crew via text, phone, or your preferred method.
Yes. All calls are answered using your company name with custom intake scripts that you review and approve before going live.
For standard leads: caller name, property address, contact information, type of loss, insurance information, and urgency level. For emergency losses: all of the above plus severity description and information needed to dispatch your crew.
Related Services

More Ways We Support Your Operation

Ready to Never Miss Another Restoration Lead?

Free discovery call. No obligation. Let's talk about our answering service, emergency intake protocols, and customer communication support for your Florida restoration company.